I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
24-hour notice for rescheduling or canceling your appointment:
This allows the opportunity for someone else to schedule an appointment. If you consistently are unable to give 24 hours notice you will be charged the full amount of your service. I understand unanticipated events happen. No one plans the day before to get sick or have a family emergency. No fee will be charged in this case but PLEASE let me know that you will not be coming.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Anyone who forgets or consciously chooses to forgo their appointment with no notice to me will be considered a "no-show." First-time no-show will be charged the FULL AMOUNT of their service, to be paid BEFORE any further appointments may be booked. Second-time no-show will be charged the full amount of their service and forgo any future opportunities for appointments.
Thank you for your business!
Cathy Amenta LMT, BCTMB